Website Maintenance & Support

Technology changes rapidly. What works now will not work forever.

• Outdated Software – The software used to build your site will start to fall out of date within a month or two. This opens security holes, causes things to slow, and can cause features to break.
• Malware and Hacking – Security holes opened by outdated software often result in malware injections or hacking.

  Who would want to hack my website? Am I really a target?

  The answer is not “who”, but “what”. Up to 80% of your website traffic can be bots and crawlers, many of which are malicious. They scan for vulnerabilities, and it’s a matter of time before they find one on an unmaintained site. Their goal may be to inject links, spread a virus, steal data from you or your customers, or have control of your site in another way.

  Cleaning up after these events is not a quick process, and if Google notices they will block your site from their search, and from Chrome.

• Broken Features – The outdated technology will also cause certain features on the site to stop working. At first, little things here and there will stop working, or display incorrectly, resulting in a sloppier feel.
• Website Downtime – Another common issue is that an unmaintained website can go down for any number of reasons, without the owner knowing about it until a customer speaks up. This results in lost potential business.
• Crashes and Corruption – Outdated websites can experience crashes and corruption that breaks them completely. If this happens, and your site is not properly backed up, it will be lost permanently.

When you are on a Gold or Silver level maintenance plan with us, we consider your website fully covered. That means that if any problem arises through no fault of your team, no matter what it is, we will fix it – even if it means exceeding your hours. No extra charge!

Having us take care of updates at your request is certainly a nice perk, but there are even more important ones:

• Security is essential for protecting your website and data from malicious attacks.
• Backups are key for recovering from unexpected issues and avoiding total loss.
• Monitoring helps us detect and fix any issues before they turn into bigger problems.
• Traffic analytics provides insights into how your website is performing and how to improve it.
• Performance optimizations keep your site running quickly and smoothly.

When you’re on a maintenance plan, you can know that all of these important services are taken care of and your visitors are having the best possible user experience.